Honesty First
Every River Panda piece is made-to-order — we don't keep stock. That means we can't accept returns for change of mind or sizing mistakes. Please use the size guide before ordering.
That said, here's what we WILL replace or refund:
If your order arrives with a print defect, stitching issue, or damage from shipping, we'll replace it for free or refund you — your choice.
You have 30 days from delivery to report a defect. Email maera@riverpanda.xyz with:
We'll get back to you within 1–2 business days.
If you got the wrong color, size, or design, that's on us — we'll send the right one at no cost. Same email, same info as above, plus a photo of what you received.
If your tracking shows delivered but you don't have the package, first check with neighbors and around your property. If it's still missing after 48 hours, email us and we'll work with the carrier to investigate or send a replacement.
If you need to cancel, email us within 2 hours of ordering. Once production starts (typically same business day), it can't be cancelled — your hoodie is already being printed for you specifically.
Email maera@riverpanda.xyz — I read every message.